FAQ - Frequently Asked Questions

About the Product

Q: What is Just In Case?

Just In Case (or JiC for short), is a Malaysian-based company specializing in producing trendy in-house designed handphone casings. Not only are we are passionate about the designs and quality of our casings, but most of all about you, our customer. When you’re selecting your OOTD, we want you to go beyond just accessorizing with the usual watch and jewellery, but to use your phone casing as a form of accessorizing as well. We’ve got just what you need with our wide variety of casings for all genders and age groups. All our one-of-a-kind designs come in limited quantities too, so you won’t have to worry about your casing being too ‘mainstream’. Do keep a lookout for our collaborations with local and international designers and artists as well, and grab the special edition casings that will only be available in limited quantity for a certain period of time.

Q: What kinds of designs do you have?

We have a vast variety of designs to cater to all ages, genders and preferences. You can check out our designs here (attach link)

Q: What phone model casing designs do you cater to?

For the time being, we have iPhone 5, iPhone 4S/4, Samsung Galaxy S4, S3 and Note 1, 2 and 3. If you need something else, you can contact us here (attach Enquiry link)

Q: What is the type and quality of the print?

All our prints are in immaculate colour that will not easily fade or peel-off unless tempered with.We currently offer three types of printing:

Leather Print

Design is printed on to faux leather which will then be glued onto the casing mold using strong industrial adhesive to ensure that it will not peel easily. Leather is our preferred form of printing as the texture of the material gives customers a better grip on their phone, ensuring that it will not easily slip. The texture and sharp colours from the designs also makes the casing stand out and is visually pleasing to the eyes.

Wrap Printing with Emboss

This type of print is typically used for pattern designs as it enhances the design by wrapping it around the entire phone case. This is done by directly printing the design onto the casing mold. The embossment gives off a unique texture. This is preferred by those who like pattern print designs that are either geometric or floral.

Glow In The Dark

Printed on a plastic silicone rubber mold using special technology, the wrap printing on the phone is able to glow in the dark. A customer favourite, the glow in the dark casing are popular as gifts as the designs are by a Taiwanese cartoonist. The specialty of this type of print appears when the lights are turned off. The casing also serves as a purposeful intent as customers who have trouble finding their phone in the dark need not fumble any longer.

Q: Will the casing fit precisely onto my phone?

We have made sure that each casing mold fits like a glove onto your phone and most importantly, that it is accessible to all ports and functions. That’s why it is important you must know which model you are using and select the option carefully.

Q: Does this case offer complete shock protection?

Our cases will be able to protect your phone against everyday wear and tear but not if you planning to hurl it at the wall. The case is also not waterproof so please refrain from dipping your phone into the swimming pool or ocean.

Q: Can I return or exchange pre-designed cases?

Yes, you will be able to return cases that have manufacturing defects only within 14 days. To find out more, please contact us at ask@justincase.com.my where a customer representative will assist you.

About Shipping and Deliveries

Q: How long does delivery take?

Delivery in Malaysia (including Sabah & Sarawak) takes between 2 to 3 days. International delivery may take 5 to 14 days depending on location.

Q: How much is postage and packaging?

Postage and packing is currently RM7 for orders from Peninsular Malaysia and RM10 for orders from East Malaysia. Delivery is FREE for Malaysian orders above RM50.

Shipping charges apply to international delivery.

Q: How do I know the status of my order?

You will receive an order confirmation upon successful purchase. Another email will be sent upon delivery. Use this number to track the status of your order on the courier company's website.